Custom-made orders
Because specifications, materials, colors, branding, sizing and packaging are approved for each project, any adjustment or resolution is handled against the agreed quotation and production documents.
CUSTOM MANUFACTURING SUPPORT
Refund and Returns Policy
Moody Socks is a B2B inquiry and custom-manufacturing website. Orders are developed and quoted individually rather than purchased through an online checkout.
For questions about a sample, production order, shipment, or quality concern, contact our team with your company name and project reference. We will review the details with you directly.
Report a concern
Please provide the order or sample reference, a clear description, quantities involved and supporting photos where relevant. This helps our team investigate accurately and respond efficiently.
Review and resolution
After reviewing the approved specifications and available evidence, our team will explain the applicable next step. Any remedy is confirmed directly with the customer in writing.
Before production
Review samples, artwork, materials, sizing, colors and packaging carefully before final approval. Clear confirmation at this stage helps prevent avoidable changes later.
Need help with an order?
Send the project details to the Moody Socks team for review.